Talkdesk, Inc Apps
Talkdesk Mobile Agent 4.2.0-1392
TalkdeskⓇ Mobile Agent™ puts the power of the Talkdesk CloudContactCenter Software CX Cloud in an agent’s back pocket. AwayFrom theDesktop? No Problem Today’s workforce demands flexibility.Empoweragents to professionally handle customer calls on anydevice. MobileAgent has all the functionality agents expect,including callcontrols, status settings, dispositions and more.Empower SeamlessCX in Every Scenario Respond to fluctuating callvolumes in realtime by using Mobile Agent for remote work,part-time andafter-hours scenarios. Extend customer service beyondthe callcenter by using Mobile Agent for field technicians,outside sales,or location-based workers, so they can provide anexcellent andconsistent customer experience on the go. SeamlesslyConnect toCritical Information Effective, efficient service from amobiledevice is easier than you think. Mobile Agent integrateswith yourfavorite CRM and applications like Salesforce, Zendesk,Slack, Zoometc., providing agents with quick access to customercontext, plustime-saving automations. Stay In The Know MobileAgent keeps trackof every conversation, so you can stay on top ofkey performancemetrics. Reporting options are designed to help youbetter manageremote teams and optimize your customer experience.FEATURES: -Access and manage Talkdesk contacts - Agent to agentcalls - Inboundand outbound calls - Status synced with TalkdeskACD - Dispositionsand notes - Ability to perform warm transfers,blind transfers andconference calls - Ability to pause and resumecall recordings -Integration with Talkdesk Analytics &Insights - Integrationwith Salesforce and Zendesk - Dark mode andLight mode - Tabletversion NOTE: - To learn more about TalkdeskCloud Contact CenterSoftware CX Cloud go to www.talkdesk.com - Ifyou have aProfessional Plus or Enterprise subscription, enable theapp in thePreferences section of the Talkdesk Admin interface - Ifyou have aProfessional subscription, reach out tosupport@talkdesk.com so wecan enable a free trial!
Talkdesk Schedule 1.0.0-1121
TalkdeskⓇ Schedule provides agents with 24/7 on-the-go accesstotheir scheduled shifts directly at their fingertips.DownloadSchedule to get a more flexible way to manage your workinghoursand ensure you always have up to date information about yourshiftsand any last minute changes that might impact yourwork-lifebalance. FEATURES: - Login via Talkdesk ID (SSO) -Calendar dailyview - Current day navigation - Portrait view - Darkmode and Lightmode NOTE: - Learn more about Talkdesk WorkforceManagementSoftwareathttps://www.talkdesk.com/cloud-contact-center/wem/workforce-management-wfm/-Learn more about Talkdesk Workforce Engagement Softwareatwww.talkdesk.com/cloud-contact-center/wem - To be able toaccessthis application, you need to have a Talkdesk WorkforceManagementdesktop app license and credentials.
